{"id":5078,"date":"2019-02-24T09:15:49","date_gmt":"2019-02-24T09:15:49","guid":{"rendered":"http:\/\/www.saprosolutions.com\/en\/?page_id=5078"},"modified":"2021-09-28T21:27:39","modified_gmt":"2021-09-28T21:27:39","slug":"call-center-solution","status":"publish","type":"page","link":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/","title":{"rendered":"Call Center Solution"},"content":{"rendered":"[vc_row][vc_column]\n<div id=\"rev_slider_15_1_wrapper\" class=\"rev_slider_wrapper fullwidthbanner-container\" data-source=\"gallery\" style=\"margin:0px auto;background:transparent;padding:0px;margin-top:0px;margin-bottom:0px;\">\n<!-- START REVOLUTION SLIDER 5.4.8.1 auto mode -->\n\t<div id=\"rev_slider_15_1\" class=\"rev_slider fullwidthabanner\" style=\"display:none;\" data-version=\"5.4.8.1\">\n<ul>\t<!-- SLIDE  -->\n\t<li data-index=\"rs-33\" data-transition=\"fade\" data-slotamount=\"default\" data-hideafterloop=\"0\" data-hideslideonmobile=\"off\"  data-easein=\"default\" data-easeout=\"default\" data-masterspeed=\"300\"  data-rotate=\"0\"  data-saveperformance=\"off\"  data-title=\"Slide\" data-param1=\"\" data-param2=\"\" data-param3=\"\" data-param4=\"\" data-param5=\"\" data-param6=\"\" data-param7=\"\" data-param8=\"\" data-param9=\"\" data-param10=\"\" data-description=\"\">\n\t\t<!-- MAIN IMAGE -->\n\t\t<img src=\"https:\/\/www.saprosolutions.com\/en\/wp-content\/uploads\/2021\/09\/Slide1.jpg\"  alt=\"\" title=\"Slide1\"  width=\"960\" height=\"540\" data-bgposition=\"center center\" data-bgfit=\"cover\" data-bgrepeat=\"no-repeat\" class=\"rev-slidebg\" data-no-retina>\n\t\t<!-- LAYERS -->\n\t<\/li>\n<\/ul>\n<div class=\"tp-bannertimer tp-bottom\" style=\"visibility: hidden !important;\"><\/div>\t<\/div>\n<script>var htmlDiv = document.getElementById(\"rs-plugin-settings-inline-css\"); var htmlDivCss=\"\";\r\n\t\t\t\tif(htmlDiv) {\r\n\t\t\t\t\thtmlDiv.innerHTML = htmlDiv.innerHTML + htmlDivCss;\r\n\t\t\t\t}else{\r\n\t\t\t\t\tvar htmlDiv = document.createElement(\"div\");\r\n\t\t\t\t\thtmlDiv.innerHTML = \"<style>\" + htmlDivCss + \"<\/style>\";\r\n\t\t\t\t\tdocument.getElementsByTagName(\"head\")[0].appendChild(htmlDiv.childNodes[0]);\r\n\t\t\t\t}\r\n\t\t\t<\/script>\n\t\t<script type=\"text\/javascript\">\r\nif (setREVStartSize!==undefined) setREVStartSize(\r\n\t{c: '#rev_slider_15_1', gridwidth: [1240], gridheight: [868], sliderLayout: 'auto'});\r\n\t\t\t\r\nvar revapi15,\r\n\ttpj;\t\r\n(function() {\t\t\t\r\n\tif (!\/loaded|interactive|complete\/.test(document.readyState)) document.addEventListener(\"DOMContentLoaded\",onLoad); else onLoad();\t\r\n\tfunction onLoad() {\t\t\t\t\r\n\t\tif (tpj===undefined) { tpj = jQuery; if(\"off\" == \"on\") tpj.noConflict();}\r\n\tif(tpj(\"#rev_slider_15_1\").revolution == undefined){\n\t\trevslider_showDoubleJqueryError(\"#rev_slider_15_1\");\n\t}else{\n\t\trevapi15 = tpj(\"#rev_slider_15_1\").show().revolution({\n\t\t\tsliderType:\"hero\",\n\t\t\tjsFileLocation:\"\/\/www.saprosolutions.com\/en\/wp-content\/plugins\/revslider\/public\/assets\/js\/\",\n\t\t\tsliderLayout:\"auto\",\n\t\t\tdottedOverlay:\"none\",\n\t\t\tdelay:9000,\n\t\t\tvisibilityLevels:[1240,1024,778,480],\n\t\t\tgridwidth:1240,\n\t\t\tgridheight:868,\n\t\t\tlazyType:\"none\",\n\t\t\tshadow:0,\n\t\t\tspinner:\"spinner0\",\n\t\t\tautoHeight:\"off\",\n\t\t\tdisableProgressBar:\"on\",\n\t\t\thideThumbsOnMobile:\"off\",\n\t\t\thideSliderAtLimit:0,\n\t\t\thideCaptionAtLimit:0,\n\t\t\thideAllCaptionAtLilmit:0,\n\t\t\tdebugMode:false,\n\t\t\tfallbacks: {\n\t\t\t\tsimplifyAll:\"off\",\n\t\t\t\tdisableFocusListener:false,\n\t\t\t}\n\t\t});\n\t}; \/* END OF revapi call *\/\n\t\n }; \/* END OF ON LOAD FUNCTION *\/\r\n}()); \/* END OF WRAPPING FUNCTION *\/\r\n<\/script>\r\n\t\t<\/div><!-- END REVOLUTION SLIDER -->[vc_column_text]\n<h3>TiVA Call Center Solution<\/h3>\n<p>State of art design and 100% customization is the most powerful advantage of our call center solution. TiVA Call Center supports all types of PSTN like Analog, Digital (ISDN pri) and SIP or mixed modes all above. Agents equipped with IP softphones with customized built-in CRM. Further we can integrate with any 3rd party CRM like Sugar etc.<\/p>\n<p>Features,<\/p>\n<ul>\n<li>Start as low as 2 agents and scalable up to 31,000 ports<\/li>\n<li>Language \/ Product wise queue management<\/li>\n<li>Information wall boards<\/li>\n<li>Holiday calendars<\/li>\n<li>Abandoned \/ Missed call management<\/li>\n<li>Agent Popup with CLI, live call duration, language\/product selected, current session statistics etc.<\/li>\n<li>IVR with multiple languages &amp; products, auto day \/ night mode<\/li>\n<li>Many call offer \/ transferring methods such as ACD, UCD, CLI based, or priority level wise<\/li>\n<li>Call barging, supervising to guide agents on demand<\/li>\n<li>Unanswered calls handling. Can be pre configured\n<ul>\n<li>To next available agent<\/li>\n<li>To a voice mail box<\/li>\n<li>To automated services etc.<\/li>\n<\/ul>\n<\/li>\n<li>In-build voice logging<\/li>\n<li>Full-fledged logger search engine<\/li>\n<li>SMS, E-mail, Fax integrations<\/li>\n<li>Standard and tailor made call center reports<\/li>\n<li>Flexibility of customization<\/li>\n<li>Third party CRM integrations<\/li>\n<\/ul>\n[\/vc_column_text][vc_video link=&#8221;https:\/\/youtu.be\/Nt6jhdtgQwM&#8221; el_width=&#8221;80&#8243; align=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221; title=&#8221;TiVA Call Center | Features&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Request for demo&#8221; style=&#8221;classic&#8221; color=&#8221;warning&#8221; link=&#8221;url:https%3A%2F%2Fwww.saprosolutions.com%2Fen%2Fcontact-page%2F|title:contact||&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] TiVA Call Center Solution State of art design and 100% customization is the most powerful advantage of our call center solution. TiVA Call Center supports all types of PSTN like Analog, Digital (ISDN pri) and SIP or mixed modes&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/no-sidebar.php","meta":{"_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call Center Solution - Sapro and TiVA solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Call Center Solution - Sapro and TiVA solutions\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] TiVA Call Center Solution State of art design and 100% customization is the most powerful advantage of our call center solution. TiVA Call Center supports all types of PSTN like Analog, Digital (ISDN pri) and SIP or mixed modes&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"Sapro and TiVA solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-28T21:27:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/\",\"url\":\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/\",\"name\":\"Call Center Solution - Sapro and TiVA solutions\",\"isPartOf\":{\"@id\":\"https:\/\/www.saprosolutions.com\/en\/#website\"},\"datePublished\":\"2019-02-24T09:15:49+00:00\",\"dateModified\":\"2021-09-28T21:27:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.saprosolutions.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Call Center Solution\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.saprosolutions.com\/en\/#website\",\"url\":\"https:\/\/www.saprosolutions.com\/en\/\",\"name\":\"Sapro and TiVA solutions\",\"description\":\"Sapro PMS Hotel Property Management System\",\"publisher\":{\"@id\":\"https:\/\/www.saprosolutions.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.saprosolutions.com\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.saprosolutions.com\/en\/#organization\",\"name\":\"Sapro and TiVA solutions\",\"url\":\"https:\/\/www.saprosolutions.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.saprosolutions.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.saprosolutions.com\/en\/wp-content\/uploads\/2022\/01\/logo.jpg\",\"contentUrl\":\"https:\/\/www.saprosolutions.com\/en\/wp-content\/uploads\/2022\/01\/logo.jpg\",\"width\":120,\"height\":68,\"caption\":\"Sapro and TiVA solutions\"},\"image\":{\"@id\":\"https:\/\/www.saprosolutions.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Call Center Solution - Sapro and TiVA solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/","og_locale":"en_US","og_type":"article","og_title":"Call Center Solution - Sapro and TiVA solutions","og_description":"[vc_row][vc_column][vc_column_text] TiVA Call Center Solution State of art design and 100% customization is the most powerful advantage of our call center solution. TiVA Call Center supports all types of PSTN like Analog, Digital (ISDN pri) and SIP or mixed modes&hellip;","og_url":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/","og_site_name":"Sapro and TiVA solutions","article_modified_time":"2021-09-28T21:27:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/","url":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/","name":"Call Center Solution - Sapro and TiVA solutions","isPartOf":{"@id":"https:\/\/www.saprosolutions.com\/en\/#website"},"datePublished":"2019-02-24T09:15:49+00:00","dateModified":"2021-09-28T21:27:39+00:00","breadcrumb":{"@id":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.saprosolutions.com\/en\/call-center-solution\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.saprosolutions.com\/en\/call-center-solution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.saprosolutions.com\/en\/"},{"@type":"ListItem","position":2,"name":"Call Center Solution"}]},{"@type":"WebSite","@id":"https:\/\/www.saprosolutions.com\/en\/#website","url":"https:\/\/www.saprosolutions.com\/en\/","name":"Sapro and TiVA solutions","description":"Sapro PMS Hotel Property Management System","publisher":{"@id":"https:\/\/www.saprosolutions.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.saprosolutions.com\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.saprosolutions.com\/en\/#organization","name":"Sapro and TiVA solutions","url":"https:\/\/www.saprosolutions.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.saprosolutions.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.saprosolutions.com\/en\/wp-content\/uploads\/2022\/01\/logo.jpg","contentUrl":"https:\/\/www.saprosolutions.com\/en\/wp-content\/uploads\/2022\/01\/logo.jpg","width":120,"height":68,"caption":"Sapro and TiVA solutions"},"image":{"@id":"https:\/\/www.saprosolutions.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/pages\/5078"}],"collection":[{"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/comments?post=5078"}],"version-history":[{"count":17,"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/pages\/5078\/revisions"}],"predecessor-version":[{"id":6039,"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/pages\/5078\/revisions\/6039"}],"wp:attachment":[{"href":"https:\/\/www.saprosolutions.com\/en\/wp-json\/wp\/v2\/media?parent=5078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}