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TiVA Call Center Solution

State of art design and 100% customization is the most powerful advantage of our call center solution. TiVA Call Center supports all types of PSTN like Analog, Digital (ISDN pri) and SIP or mixed modes all above. Agents equipped with IP softphones with customized built-in CRM. Further we can integrate with any 3rd party CRM like Suger etc.

Features,

01. Start as low as 2 agents and scalable up to 31,000 ports

02. Language / Product wise queue management

03. Information wall boards

04. Holiday calendars

05. Abandoned / Missed call management

06. Agent Popup with CLI, live call duration, language/product selected, current session statistics etc.

07. IVR with multiple languages & products, auto day / night mode

08. Many call offer / transferring methods such as ACD, UCD, CLI based, or priority level wise

09. Call barging, supervising to guide agents on demand

10. Unanswered calls handling. Can be pre configured

To next available agent

To a voice mail

To automated services etc.

11. In-build voice logging

12. Full-fledgede logger search engine

13. SMS, E-mail, Fax integrations

14. Standard and tailor made call center reports

15. And flexibility of customization

16. Third party CRM integrations

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