TiVA Call Center Solution
State of art design and 100% customization is the most powerful advantage of our call center solution. TiVA Call Center supports all types of PSTN like Analog, Digital (ISDN pri) and SIP or mixed modes all above. Agents equipped with IP softphones with customized built-in CRM. Further we can integrate with any 3rd party CRM like Sugar etc.
- Start as low as 2 agents and scalable up to 31,000 ports
- Language / Product wise queue management
- Information wall boards
- Holiday calendars
- Abandoned / Missed call management
- Agent Popup with CLI, live call duration, language/product selected, current session statistics etc.
- IVR with multiple languages & products, auto day / night mode
- Many call offer / transferring methods such as ACD, UCD, CLI based, or priority level wise
- Call barging, supervising to guide agents on demand
- Unanswered calls handling. Can be pre configured
- To next available agent
- To a voice mail box
- To automated services etc.
- In-build voice logging
- Full-fledged logger search engine
- SMS, E-mail, Fax integrations
- Standard and tailor made call center reports
- Flexibility of customization
- Third party CRM integrations