Texonic Information Systems (Pvt) Ltd was formed in 1998 (www.ticti.com) with group of IT professionals and consultants focused on providing hospitality, CTI (Computer-Telephony Integration) and retail solutions. Our humble beginnings have given us a unique perspective on the challenges of businesses trying to grow and today we are proud to be pioneering company in the industry with over 20 years of industry experience.

 

Sapro is the ERP solution specialized for hospitality industry introduced in 2009 to the market. Sapro solutions cater to hotels (Property Management System), Restaurants (Restaurant Management System) and Retail business solutions.

 

TiVA is The Computer Telephony Integration (CTI) and Hotel Property Management System Integration (PMSi) solutions. TiVA Call Center solution is the key and home grown fully customizable solution among many of other solutions under TiVA.

 

Sapro has the total capability to deliver solutions on time and within budget which sets us ahead of the competitors. We happily offer customized solutions and back these up with service that protects your investment. With so many solutions in the market it can be difficult to decide what’s right for you, and we are frequently engaged to provide total ICT consultancy services free of charge to select the best and required services and solutions. Further we as business partner, help our clients to saves time, money by implementing user friendly solution but with controlled processes.

 

Today we have 24 x 7 customer care, serving large number of reputed clients in many countries. Our objective is to provide our clients with ‘Best Fit Design & Build Total Integrated Solution’ using leading edge products and technologies in standards-based quality solutions. We are humbled by the success of which is clearly endorsed by our clientele’s enthusiastic repeat contracts and recommendations.

 

We are the NEC (www.nec.com.sg) solutions partner for APAC since 2015.

 

 

About Sapro

 

1. OneSapro – Hotel PMS is complete integrated solution, but customer can pick and choose their required modules. We provide end to end total solutions by modules, such as,

 

1. Online bookings, reservations, check-ins, Billing including POS, Cashiering, Auditing, House-keeping to checkout modules for Front office management and operation.

 

1. Loyalty customers, Banquet management

 

1. Costing, Inventory, maintenance, E-gate pass, Fixed Assets with paperless gate pass, Creditors, Debtors and General ledger for back office management and operation.

 

1. Integration (Please see below under TiVA)

 

2. Sapro IMS – Institute/ Campus/ Collage management total solution to manage student, lectures and their attendance, exams, assignments, payments, Lecture recording, content management, online broadcasting via internet/ intranet etc.

 

 

3. Sapro POS-Topra – Restaurant Management System (RMS) is total solution for any restaurant, Cafe, Take-away, Coffee shop etc, Solution includes from Purchasing, issuing, sales to costing integrated with Debtors, Creditors and General Ledger.

 

4. Sapro RTP – Retail Billing Solution is ideal for Multi-shop Malls, Supermarkets, Convenient stores, Bookshop, Pharmacy, Hardware, or any retail. Solution includes from Purchasing, issuing, sales to costing integrated with Debtors, Creditors and General Ledger.

 

 

About TiVA

 

1. TiVA Call Center/ contact center is state of art in-house designed and developed with many integrated and fully customizable solution with
   1. IVR with multi language selection
   2. Agent call detail popup
   3. Wall boards
   4. Call Detailed Records
   5. Voice logger
   6. Outbound Dialers (OBD)
   7. Issue customer ticket/ reference number
   8. SMS and Email solutions
   9. Fax integration

 

2. TiVA Hotel Integration solution
   1. Create and activate internet access (user name as room number and password as last name) for each check in and deactivate upon checkout.
   2. Any PBX (PABX) with Guest name update and Dialing activation/ Deactivation
   3. Telephone call billing posting automatically to the guest folios
   4. Voice guided mini bar billing
   5. Voice guided House-Keeping maid status update system with time started and ended
   6. Voice guided Laundry billing
   7. Voice guided Multi Language wakeup calls
   8. Job SMS to make hotel staff to exchange guest requests faster with a log
   9. Voice mail
   10. Room key cards
   11. IP TV integration

 

3. TiVA QMS – fully customizable solution for Queue Management with built-in reports and quarries will help to understand historical and analytical behaviors of queues.

 

4. Customer Feedback solution, SaaS model provides customers to share their experience / satisfaction levels by using simple smiley faces to the management directly with high privacy levels. App supports both Android and iOS. Integrated with SMS for POOR ratings for immediate response.